Terms & Conditions

Last Updated: October 2026

These Terms & Conditions (“Terms”) govern access to and use of the MHA Global Holdings website, mhaglobalholdings.com, and the provision of services by MHA Global Holdings (“MHA,” “we,” “us,” or “our”).

By accessing this website or requesting or using MHA services, you acknowledge that you have read, understood, and agree to these Terms.

MHA provides maritime medical assistance and medical coordination principally for vessels and crews operating in the Gran Rosario / Up River area of Argentina.

1. MHA Services

MHA provides medical assistance, coordination, referral, case management, and related support services for vessels and crew members.

Depending on the service requested, MHA may coordinate:

The specific services available may depend on the vessel’s location, medical circumstances, availability of healthcare resources, and applicable operational requirements.

2. Geographic Scope

MHA’s principal operating area is the Gran Rosario / Up River corridor in Argentina.

Services may be coordinated outside this area when circumstances require it, including cases involving referral, transfer, specialist treatment, hospitalization, or international repatriation.

Availability of services outside MHA’s principal operating area may depend on local resources, third-party providers, transportation, and other circumstances beyond MHA’s direct control.

3. Per-Vessel Subscription

MHA may offer medical assistance through a Per-Vessel Subscription.

Unless otherwise agreed in writing, a subscription provides the vessel with access to MHA’s medical coordination and assistance services during the applicable subscription period.

The scope, fees, duration, covered vessels, services included, exclusions, and other commercial conditions of a subscription will be established in the applicable subscription agreement, quotation, proposal, or other written agreement between MHA and the customer.

A subscription does not guarantee that a particular medical treatment, specialist, hospital, transportation service, or other third-party resource will be available at any particular time.

4. Medical Services and Professional Judgment

MHA coordinates medical assistance and healthcare resources. Medical decisions are made by appropriately qualified healthcare professionals based on the circumstances of each case.

MHA does not replace the independent professional judgment of physicians, hospitals, specialists, or other licensed healthcare providers.

Medical outcomes cannot be guaranteed.

The availability, timing, and suitability of medical treatment may depend on factors including the patient’s condition, vessel location, weather, port access, transportation, healthcare capacity, specialist availability, and other circumstances.

5. Emergency Situations

MHA services are intended to assist with medical situations involving vessels and crew members.

For an immediate life-threatening emergency, the vessel’s crew should contact the appropriate local emergency services and follow established emergency procedures.

Where appropriate, MHA may assist with coordination of emergency medical resources.

The MHA website and general contact forms should not be relied upon as the sole means of requesting emergency medical assistance.

6. Customer Responsibilities

Customers and vessel operators are responsible for providing MHA with accurate and timely information necessary to coordinate services.

This may include:

Customers are responsible for ensuring that they have the appropriate authority to provide information concerning crew members to MHA.

7. Medical Information

MHA may receive and process health information when necessary to provide medical assistance and coordination.

Such information will be handled in accordance with MHA’s Privacy Policy, applicable data-protection requirements, and appropriate medical confidentiality obligations.

Information may be shared with healthcare professionals, hospitals, specialists, transportation providers, vessel operators, insurers, and other parties where reasonably necessary to coordinate or provide medical care.

8. Third-Party Healthcare Providers

MHA may coordinate services provided by independent third parties, including:

These providers operate independently from MHA and are responsible for the professional services they provide.

MHA does not control the medical decisions, treatment, facilities, availability, performance, or outcomes of independent third-party healthcare providers.

9. Fees and Payment

Fees for MHA services will be established in the applicable quotation, subscription agreement, service agreement, invoice, or other commercial documentation.

Unless otherwise agreed in writing:

MHA reserves the right to require payment or payment authorization before providing certain non-emergency services.

10. Cancellations and Changes

Requests for cancellation, modification, or postponement of services should be communicated to MHA as soon as reasonably possible.

Certain third-party costs may remain payable even where a service is subsequently cancelled or modified.

The applicable subscription or service agreement will govern cancellation and termination provisions where those provisions differ from these general Terms.

11. Limitation of Liability

To the maximum extent permitted by applicable law, MHA shall not be responsible for losses, delays, costs, or damages arising from circumstances beyond its reasonable control, including:

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

12. No Guarantee of Medical Outcome

MHA’s role is to provide or coordinate appropriate medical assistance and resources.

MHA does not guarantee:

Medical outcomes depend on circumstances that may be outside MHA’s control.

13. Website Use

You may use the MHA website for lawful purposes and in accordance with these Terms.

You agree not to:

MHA reserves the right to modify, suspend, or discontinue portions of the website without notice.

14. Intellectual Property

Unless otherwise indicated, the content of the MHA website—including text, logos, graphics, photographs, designs, trademarks, and other materials—is owned by or licensed to MHA Global Holdings.

The content may not be reproduced, modified, distributed, republished, or commercially exploited without prior written authorization from MHA, except where permitted by applicable law.

15. Third-Party Websites and Links

The MHA website may contain links to third-party websites or resources.

These links are provided for convenience and informational purposes.

MHA does not control and is not responsible for the content, availability, security, privacy practices, or services provided by third-party websites.

16. Privacy

MHA’s collection and use of personal information is governed by the MHA Privacy Policy.

The Privacy Policy forms part of these Terms by reference.

17. Changes to These Terms

MHA may update these Terms from time to time to reflect changes in its services, business practices, technology, or applicable legal requirements.

The updated version will be published on this page and identified by the revised “Last Updated” date.

Your continued use of the website or MHA services after changes have been published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Argentine Republic, unless otherwise expressly agreed in a written commercial agreement between MHA and the customer.

Any dispute arising in connection with these Terms shall be subject to the jurisdiction agreed upon in the applicable commercial agreement or, where no such agreement exists, the courts having appropriate jurisdiction under applicable Argentine law.

19. Contact

Questions concerning these Terms may be directed to:

MHA Global Holdings

Maritime Health Assistance
Gran Rosario / Up River · Argentina

Email: info@mhaglobalholdings.com